Privacy Policy

Your privacy matters to us. This policy explains what information NicaFlow collects, why we collect it and how we protect it.

1. Who we are

NicaFlow is the English-language brand of Pinolero Express, based in Managua, Nicaragua. We are responsible for the information described in this policy.

2. Information you give us

When you join or use our service, usually by WhatsApp or email, you may give us:

• Your name, phone or WhatsApp number and email address.
• Your delivery address in Nicaragua.
• Order details such as tracking numbers, store receipts or invoices, package contents and value. We need these to ship your packages and clear customs.
• Payment confirmations. Payments are made through the payment services you choose (such as Zelle, PayPal, Remitely or your bank). We don't store your card or bank account numbers.
• Anything else you choose to send us in a message.

3. Information collected automatically

When you visit this website, our hosting provider and basic analytics tools may collect technical information, such as your browser type, device, approximate location, pages visited and the site that sent you here.

We may also use advertising tools, such as the Meta Pixel (Facebook and Instagram) and Google tags, that use cookies or similar technology to measure how our ads perform and to show our ads to people who may be interested. You can control cookies in your browser settings and adjust ad preferences in your Facebook, Instagram and Google accounts.

4. How we use your information

• To receive, ship and deliver your packages.
• To prepare customs paperwork and pay duties where needed.
• To contact you about your packages, payments and questions.
• To improve our website and service, and to measure and improve our advertising.
• To meet legal, tax and customs requirements.

5. Who we share it with

We share only what is needed to do the job:

• Shipping carriers, freight partners and local couriers that move your packages.
• Customs authorities and brokers, as required to bring goods into Nicaragua.
• Payment services you choose to pay us with.
• Service providers that help us run our website and advertising (such as our web host, Meta and Google).
• Authorities when the law requires it.

We do not sell your personal information.

6. How long we keep it

We keep your information as long as you use our service and as long as needed afterward for customs, tax, accounting and legal reasons. Then we delete it or keep it in a form that no longer identifies you.

7. How we protect it

We take reasonable steps to keep your information safe and to limit access to people who need it to serve you. No method of sending or storing information is completely secure, but we work to protect yours.

8. Your choices

• Ask us what information we have about you.
• Ask us to correct or update it.
• Ask us to delete it, unless we must keep it for legal, customs or tax reasons.
• Tell us to stop sending you promotional messages at any time.

Just message us on WhatsApp or email us.

9. Children

Our service is for adults. We don't knowingly collect information from children under 13.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

11. Contact

Questions about your privacy? Message us. We answer in English or Spanish.